how can we help you?
reach our technical team directly or review solutions for common questions below.
send us a message
we usually reply within one business day.
direct support email: support@utilsfirst.com
publisher: utilsfirst
quick troubleshooting
solutions to the most frequent inquiries.
google oauth sign in loop
if the sign in popup immediately disappears, check whether third party cookies or popup blockers are disabled for google.com accounts. You can also sign out and re sign in through the toolbar popup header.
where does sharenest store my files?
sharenest creates a main folder named sharenest directly under your personal My Drive root. Within that folder, it constructs category and monthly subfolders.
ownership transfer failed for external file
google workspace enterprise policies often forbid transferring file ownership to accounts outside their corporate domain. When this occurs, Sharenest offers a safe duplication copy instead.
how to temporarily pause background routing
click the sharenest icon in your browser toolbar, switch to the settings tab, and toggle automatic background organizing to off. You can still run manual organization on demand.
response commitment
predictable response windows for inquiries.
General setup and feedback inquiries receive technical responses within one business day. Security questions or domain permission inquiries receive immediate triage.
privacy guarantee
zero access to your credentials or files.
UtilsFirst support engineers will never ask for your Google account password, OAuth refresh tokens, or drive file payloads. Sharenest runs purely inside your browser session.